Tag: Social Media Management

Offering customer service over social media is often a great way to support your customers. However, you should make sure to take the time to do it right – otherwise it can do more damage than having no support at all. Your customer service productivity will increase as you reach more customers at once on […]

It’s easy to decide that your business needs to offer customer support on social media. However, in order to ensure that your social media support program actually creates value for your customers and your business, make sure to have a comprehensive plan in place before your first tweet.