Tag: Customer Support

  • Your Customer Focus Is Your Content Marketing Superpower

    Customer-focused content may be the most important part of your content marketing plan that you probably aren’t doing right. If you’re content isn’t creating real, emotional connections with your customers, then you know you aren’t doing it right. Now, that isn’t to say your content is not good. It may be pretty helpful, too. But […]

  • The 4 Pillars of SaaS Online Community Management

    If you’re responsible for customer service or tech support for a business that provides software, you’re probably already familiar with the term community management. It’s the way you get to expand the reach of your customer support without expanding your budget, right? Because of the dynamics of using community management for your customer service and […]

  • 3 Tips for Giving Quality Social Media Customer Service

    Offering customer service over social media is often a great way to support your customers. However, you should make sure to take the time to do it right – otherwise it can do more damage than having no support at all. Your customer service productivity will increase as you reach more customers at once on […]

  • 5 Questions to Ask When Planning Social Media Support

    It’s easy to decide that your business needs to offer customer support on social media. However, in order to ensure that your social media support program actually creates value for your customers and your business, make sure to have a comprehensive plan in place before your first tweet.